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Communicating with Utility Staff During COVID-19

Communicating with Utility Staff During COVID-19

by Leslie Garren | Apr 14, 2020 | Communications and Outreach, Utility Management

Thanks to the work of water operators, utility staff and water quality regulators across the country, communities in the United States rarely have to worry about their drinking water; a service that is, without a doubt, critical and essential. The reality of this...
Four Words that Forward-Thinking Utilities Should Rethink

Four Words that Forward-Thinking Utilities Should Rethink

by Leslie Garren | Nov 13, 2019 | Communications and Outreach, Rates, Utility Management

Each quarter, the Oxford English Dictionary adds new and revised words to the official dictionary. The latest update included more than 650 new words, senses, and subentries, including: “fake news,” “xoxo,” and “Jedi mind trick.” Out of the roughly 172,000 words in...
Board Member Responsibilities for Managing a Water Utility

Board Member Responsibilities for Managing a Water Utility

by Leslie Garren | Nov 1, 2017 | Board/Elected Official Engagement, Utility Management

Elected officials or board members may be members of a city council or county commission or serve on the Rural Water District board. With a long list of to-dos and policy concerns, how are board members supposed to stay up-to-date and knowledgeable on all that goes...
Working with Millennials: A Miserable Experience or a Misunderstood Opportunity?

Working with Millennials: A Miserable Experience or a Misunderstood Opportunity?

by Leslie Garren | May 31, 2017 | Workforce Development

Written by: Tonya Bronleewe & Leslie Kimble Tonya Bronleewe is a Project Manager at the Wichita State University Environmental Finance Center. Leslie Kimble is a Marketing Coordinator at the Wichita State University Environmental Finance Center. Have you ever read...
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