by Southwest EFC | Jun 14, 2022 | Communications and Outreach
The Concept The idea for the Importance of a Standard Operating Procedure animation arose from the need to explain complex subjects in an accessible way. Our team decided the process of taking drinking water samples would be a great example to express the importance...
by Leslie Garren | Apr 14, 2020 | Communications and Outreach, Utility Management
Thanks to the work of water operators, utility staff and water quality regulators across the country, communities in the United States rarely have to worry about their drinking water; a service that is, without a doubt, critical and essential. The reality of this...
by Leslie Garren | Nov 13, 2019 | Communications and Outreach, Rates, Utility Management
Each quarter, the Oxford English Dictionary adds new and revised words to the official dictionary. The latest update included more than 650 new words, senses, and subentries, including: “fake news,” “xoxo,” and “Jedi mind trick.” Out of the roughly 172,000 words in...
by UNCEFC | Jul 19, 2018 | Communications and Outreach, Utility Management
At a recent conference, we asked utility managers and operators to tell us about their everyday communication challenges. Again and again, we heard that communicating with customers about the value of the service their utility provides was difficult, because too...
by UNCEFC | Nov 9, 2017 | Board/ Elected Official Engagement, Communications and Outreach
For many small towns, websites are the main avenue of communication with residents. At the Environmental Finance Center at the University of North Carolina at Chapel Hill, we use town websites to find contact information, water rates, and link towns around the...
