Prepared, Compliant, and Resilient: Emergency Readiness for Water Utilities

by Southwest EFC | May 8, 2026 | Communications and Outreach, Emergency Preparedness, Operations & Maintenance

In this episode of the Environmental Finance Center Network podcast, hosts Anthony Craven and Eric Williams are joined by Bill Moody of the Mississippi Department of Health’s Water Division and David DeWitt of Taylor Power Systems. Together, they share practical...

Successful Communication Part 1: Getting to Know your Board

by Sami Stroud | Apr 29, 2026 | Communications and Outreach, Managerial & Financial Leadership, Utility Management

©GettyImages via Canva.com For many utility professionals, handling the day-to-day tasks of operations, maintenance, repair and administration in their daily work comes naturally with experience.  However, there may come a time in the careers of operators,...

Social Media for Small Systems Part 2: Strengthening Engagement and Responsiveness

by Sami Stroud | Apr 7, 2026 | Communications and Outreach, Community Engagement

Image generated by ChatGPT, courtesy of Sarah Diefendorf, Capacity Collaborative. Click here to read Part 1: Building a Strong Social Media Foundation Once you’ve established a strong foundation, the next step is building deeper connections and ensuring your social...

Social Media for Small Systems Part 1: Building a Strong Social Media Foundation

by Sami Stroud | Apr 7, 2026 | Communications and Outreach, Community Engagement

Image generated by ChatGPT, courtesy of Sarah Diefendorf, Capacity Collaborative. Community engagement is essential for small water systems—it builds trust, improves transparency, and helps you better serve residents—especially concerning challenging issues. But with...

From Septic to Sewer: 5 Communication Strategies From Communities That Made the Switch

by Sami Stroud | Mar 3, 2026 | Communications and Outreach, Community Engagement, Decentralized Wastewater Systems, Wastewater

Above 1. Image under license from VectorMine/Shutterstock.com For many small and rural communities, moving from private septic systems to public sewer is one of the biggest infrastructure changes residents will ever experience. The environmental and public health...

How I used AI to Conduct More People-Centered Performance Evaluations

by Sami Stroud | Dec 17, 2025 | Communications and Outreach, General Management & Finance, Managerial & Financial Leadership

As water and wastewater utility managers, supervisors, or leaders you want to retain the great people who are currently in their roles and attract wonderful new employees. One of the tools in your toolkit for employee retention is listening and responding to your...