by Shannon Pepper | Jun 4, 2025 | Board/Elected Official Engagement, Partnerships
Visitors to the Eisenadler Brauhaus in Montgomery County, NY would have seen an unusual sight on a spring afternoon in 2023: four local mayors having a drink while talking about sewage. The brewery was a strategic meeting location, on neutral territory situated...
by Shannon Pepper | Mar 29, 2024 | Board/Elected Official Engagement, Communications and Outreach, Pollution & Water Quality
Image credit: Kathleen Kirkpatrick/The Capacity Collaborative Many of the rivers and streams our communities rely on for drinking water and recreation may appear to be clean. However, in some locations they have become dumping grounds for pollutants that pose a risk...
by Shannon Pepper | Mar 28, 2024 | Board/Elected Official Engagement, Communications and Outreach, Decentralized Wastewater Systems
We explore the characteristics of good community engagement, and the consequences of doing it wrong, and then discuss how Conversation Mapping overcomes the most common problems people make when trying to engage their stakeholders.
by Shannon Pepper | Mar 28, 2024 | Board/Elected Official Engagement, Communications and Outreach, Decentralized Wastewater Systems
A Hawaiian regulatory agency used a stakeholder engagement tool, called Conversation Mapping, to reveal the barriers for homeowners to convert their cesspools to comply with state law.
by Shannon Pepper | Jul 18, 2023 | Board/Elected Official Engagement, Managerial & Financial Leadership
Importance of Utility Boards and TMF Education Utility boards and council members serve as stewards to one of America’s most important public health assets, water and wastewater utilities. We often take for granted our ability to simply turn on the faucet and flush...
