by Sami Stroud | Jan 9, 2026 | Small Water Systems, Workforce Development
Small water systems play a crucial role, serving millions of people across rural and suburban communities in the U.S. These systems consistently face pressures from aging infrastructure, limited staffing, and rising regulatory demands. As digital technologies advance,...
by Sami Stroud | Jan 7, 2026 | Utility Management, Wastewater, Workforce Development
Artificial Intelligence (AI) is a rapidly growing technology that is increasingly integrated into modern software. AI systems are trained on vast amounts of data using algorithms designed to mimic human reasoning. One of the most familiar examples is chatbots, which...
by Sami Stroud | Dec 17, 2025 | Communications and Outreach, General Management & Finance, Managerial & Financial Leadership
As water and wastewater utility managers, supervisors, or leaders you want to retain the great people who are currently in their roles and attract wonderful new employees. One of the tools in your toolkit for employee retention is listening and responding to your...
