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Getting Stakeholder Engagement Right: Conversation Mapping in Action

by Shannon Pepper | Mar 28, 2024 | Board/Elected Official Engagement, Communications and Outreach, Decentralized Wastewater Systems

We explore the characteristics of good community engagement, and the consequences of doing it wrong, and then discuss how Conversation Mapping overcomes the most common problems people make when trying to engage their stakeholders.

Stakeholder Engagement Matters: Conversation Mapping in Action

by Shannon Pepper | Mar 28, 2024 | Board/Elected Official Engagement, Communications and Outreach, Decentralized Wastewater Systems

A Hawaiian regulatory agency used a stakeholder engagement tool, called Conversation Mapping, to reveal the barriers for homeowners to convert their cesspools to comply with state law.

Advanced Wastewater Math: Mean Cell Residence Time

by Shannon Pepper | Mar 8, 2024 | Treatment Processes, Wastewater, Water Operator Certification

Mean Cell Residence Time (MCRT) is an important parameter used in wastewater operations to assess the condition of activated sludge processes. MCRT is a measurement of the amount of time cells spend in the activated sludge process and helps determine the treatment...

Wastewater Math Tutorial: Concentration Formulas

by Shannon Pepper | Aug 17, 2023 | Operator Certification, Workforce Development

Understanding the concept of concentration and how it relates to wastewater is an important skill for all wastewater works. It is essential in understanding initial wastewater conditions, compliance, and water quality. This video will guide you on how to calculate...

Should You Use Additives in Your Septic Tank?

by Shannon Pepper | Aug 16, 2023 | Decentralized Wastewater Systems

To use septic tank additives, or not? That’s the million dollar question. Research shows that septic tank additives can cause damage to your septic tank. Learn from Dr. Jason Barrett with MSU Extension why additives should be avoided. To learn more about how to...
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