by Shannon Pepper | Sep 28, 2022 | Communications and Outreach, Green Infrastructure, Source Water Protection, Stormwater
When I meet with any community to discuss water quality issues, especially a group that is reluctant to implement stormwater Best Management Practices (BMPs), the first question I always ask is, “Do you know where your drinking water comes from?” It never ceases to...
by Shannon Pepper | Sep 2, 2022 | Affordability, Fiscal Planning & Rate Setting, Rates, Wastewater
Setting the rates for wastewater services is an exercise that should be done when the annual budget is prepared. The rates need to generate sufficient revenue to cover operation and maintenance (O&M), repair and replacement (R&R), principal and...
by Shannon Pepper | Sep 2, 2022 | Rates, Water Justice
Customer Assistance Programs (CAPs) are often offered as a solution to providing water to low-income customers as well as meeting the revenue requirement of a utility. With the need to invest in aging infrastructure and the increasing costs of those investments, many...
by Shannon Pepper | Aug 26, 2022 | General Management & Finance, Water Justice
Many of us in the United States have come to expect clean running water and indoor plumping. While this convenience is often viewed as universal, over 2 million Americans today still do not share that luxury. Though analysis of water access inequity often focuses...
by Shannon Pepper | Aug 8, 2022 | Funding Coordination, Partnerships, Resilience
Staff working at small water systems know that the key to stretching limited funding is to live out the motto ‘do less with more.’ Such systems typically will have staff who are individually tasked with portfolios as disparate as handling technical processes...
