by Sami Stroud | Apr 7, 2026 | Communications and Outreach, Community Engagement
Image generated by ChatGPT, courtesy of Sarah Diefendorf, Capacity Collaborative. Click here to read Part 1: Building a Strong Social Media Foundation Once you’ve established a strong foundation, the next step is building deeper connections and ensuring your social...
by Sami Stroud | Apr 7, 2026 | Communications and Outreach, Community Engagement
Image generated by ChatGPT, courtesy of Sarah Diefendorf, Capacity Collaborative. Community engagement is essential for small water systems—it builds trust, improves transparency, and helps you better serve residents—especially concerning challenging issues. But with...
by Shannon Pepper | Apr 2, 2024 | Communications and Outreach, Decentralized Wastewater Systems
The Capacity Collaborative is working with wastewater utilities in vulnerable communities across the United States on communicating septic management and care. What we have found, in each case, is that outreach efforts are starting at the end of the story, rather than...
