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Case Study: How MASSTC, the First Septic Utility Program of its Kind, Reduces Pollution and Protects Public Health

by Shannon Pepper | Jun 21, 2024 | Access to Wastewater Funding Sources, Decentralized Wastewater Systems

What should a municipality do when an innovative management approach for private septic systems is needed? Did you know that more than one in five homes in the United States depend on septic systems to treat their wastewater? According to the Census Bureau, the...

What We Don’t Know We Don’t Know About Septic

by Shannon Pepper | May 8, 2024 | Communications and Outreach, Decentralized Wastewater Systems

In this episode Dawn Nall from the Southwest Environmental Finance Center interviews Sarah Diefendorf and Elaine McCarty from the EFC West, or soon to be Capacity Collaborative, on the impact unknowns have on septic systems and the communities they influence. Septic...

“What’s the Problem?” Building Awareness to Change Behavior

by Shannon Pepper | Apr 2, 2024 | Communications and Outreach, Decentralized Wastewater Systems

The Capacity Collaborative is working with wastewater utilities in vulnerable communities across the United States on communicating septic management and care. What we have found, in each case, is that outreach efforts are starting at the end of the story, rather than...

Getting Stakeholder Engagement Right: Conversation Mapping in Action

by Shannon Pepper | Mar 28, 2024 | Board/Elected Official Engagement, Communications and Outreach, Decentralized Wastewater Systems

We explore the characteristics of good community engagement, and the consequences of doing it wrong, and then discuss how Conversation Mapping overcomes the most common problems people make when trying to engage their stakeholders.

Stakeholder Engagement Matters: Conversation Mapping in Action

by Shannon Pepper | Mar 28, 2024 | Board/Elected Official Engagement, Communications and Outreach, Decentralized Wastewater Systems

A Hawaiian regulatory agency used a stakeholder engagement tool, called Conversation Mapping, to reveal the barriers for homeowners to convert their cesspools to comply with state law.

How to Maintain Your Residential Lagoon

by Shannon Pepper | Jan 3, 2024 | Decentralized Wastewater Systems, Treatment Processes, Wastewater

Homes with onsite wastewater treatment may use a lagoon as a method for treating wastewater. While lagoons do use natural processes for treatment, they still need to be maintained and monitored to keep the lagoon working efficiently and effectively. Here are some tips...
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