by Shannon Pepper | Oct 31, 2022 | Uncategorized
Budgeting, long-term financial planning, and financial resiliency are even more critical as financial, economic, and climate events continue to make headlines. Planning for uncertainty, and developing a long term financial strategy is important to ensure we...
by Shannon Pepper | Oct 10, 2022 | Communications and Outreach, General Management & Finance
Here in the digital age, approximately 7 out of 10 Americans use social media. We connect with our friends, co-workers, as well as businesses or services. If water and wastewater utilities dial in to this unique opportunity of having the digital world at their...
by Shannon Pepper | Sep 30, 2022 | General Management & Finance, Infrastructure Renewal/ Replacement, Managerial & Financial Leadership
Many rural communities across the country have long faced demographic challenges as the changing economy has continued to push residents towards jobs in urban and suburban centers. The remote work revolution and the reconsideration of living in rural areas ushered in...
by Shannon Pepper | Sep 28, 2022 | Communications and Outreach, Green Infrastructure, Source Water Protection, Stormwater
When I meet with any community to discuss water quality issues, especially a group that is reluctant to implement stormwater Best Management Practices (BMPs), the first question I always ask is, “Do you know where your drinking water comes from?” It never ceases to...
by Shannon Pepper | Sep 2, 2022 | Rates, Water Justice
Customer Assistance Programs (CAPs) are often offered as a solution to providing water to low-income customers as well as meeting the revenue requirement of a utility. With the need to invest in aging infrastructure and the increasing costs of those investments, many...
