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Webinar | Customer Classes: Why and How to Charge Customers Different Rates

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Date and Time: 12-13-2022 @ 01:00 PM (EDT) to 12-13-2022 @ 02:00 PM (EDT)
Location: Online Event

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Description: Creating customer classes can be an effective method of allocating the cost of service to different types of users. Utilities often use customer classes to meet their various rate-setting objectives, such as prioritizing revenue stability and ensuring affordability. However, it can be difficult to determine why and how to charge customers different rates. In this webinar, we’ll discuss reasons for including customer classes in your utility’s rate structure, how to make data-driven decisions about what those varying rates should be, and practical and legal considerations for creating customer classes.

Learning Objectives:

  • Learn how rate setting objective influence the creation of customer classes
  • Understand the different possibilities for defining customer classes
  • Identify how to determine rates for different customer classes
  • Understand best practices for creating customer classes

Presenter: Hope Thomson, Project Director, Environmental Finance Center at the University of North Carolina

Cost: Complimentary.

Please Note: This webinar has NOT been submitted for approval of continuing education credit. We can provide a certificate of attendance to eligible attendees, but cannot guarantee it will meet your PDH or CEU requirements. 

Who Should Attend:

  • Managers, owners, and operators of water systems serving less than 10,000 people
  • Decision-makers for water utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
  • Consultants and technical assistance providers serving water systems



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