Description: Some problems have one answer while others have multiple solutions and potential fixes. How do we know we are making the right choice? Understanding the root cause of a problem is the crucial first step in addressing the issue appropriately.

Learning Objectives:

• Develop strategic plan structures and approaches
• Use tools to identify potential weaknesses and strengths goals
• See problems through the lens of multiple perspectives
• Use a systemic decision-making approach to analyzing problems and their causes

Trainer: Matt Crousillac, National Sales Manager, Mission Communications LLC

CEUs: This online training has been approved for 2.0 hours of continuing education credit for water and wastewater operators by LDH.

Who Should Attend:

• Managers, owners, and operators of water systems serving less than 10,000 people, or wastewater systems with an average daily flow of less than 1 million gallons
• Decision-makers for water and wastewater utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
• Consultants and technical assistance providers serving water and wastewater systems

Partners: