KS Online Training | Decision-Making and Effective Communication for Small Water Systems – Session 1
Session 1: Tuesday, September 20, 2022
Session 2: Thursday, September 22, 2022
Time: 11:30 AM – 1:30 PM CDT
*Register once for both sessions. This training is pending CEU approval. Once it is approved, attendees
will need to attend both days in order to receive credit.
Session 1: Understanding the Root Cause of a Problem
Some problems have one answer while others have multiple solutions and potential fixes. How do we know we are making the right choice? Understanding the root cause of a problem is the crucial first step in addressing the issue appropriately.
You will learn to:
- See problems through the lens of multiple perspectives
- Use a systemic decision-making approach to analyzing problems and their causes
- Flip the problem into an opportunity for better community buy-in
Session 2: Effective Communication for Small Water Systems
Successful employees need strong communication skills to influence attitudes and get things done. Regardless of your position, developing the right message is the first step to positively impact the public, board, elected officials and public agencies.
You will learn to:
- Communicate with the public, your board, elected officials, regulatory, and funding agencies
- Build justification for decisions involving rates, budgets, and capital improvements
- Be a compelling communicator to raise awareness, and change attitudes and behaviors
- Reduce conflict, and improve staff collaboration and participation in decision-making
Trainer: Sarah Diefendorf, Director; and Elaine McCarty, Associate Director, Environmental Finance Center West
CEUs: Pending approval.
Who Should Attend:
- Managers, owners, and operators of water systems serving less than 10,000 people
- Decision-makers for water utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
- Consultants and technical assistance providers serving water systems