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KS Online Training | Decision-Making and Effective Communication for Small Water Systems – Session 2

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Date and Time: 11-3-2022 @ 11:00 AM (CDT) to 11-3-2022 @ 01:30 PM (CDT)
Location: Online Event

Session 1: Tuesday, November 1, 2022

Session 2: Thursday, November 3, 2022

Time: 11:00 AM – 1:30 PM CDT

*Register once for both sessions. Attendees must attend both days in order to qualify for CEUs.

Please Note: This training series has been RESCHEDULED from September 20th and September 22nd.

Session 1: Understanding the Root Cause of a Problem

Some problems have one answer while others have multiple solutions and potential fixes. How do we know we are making the right choice? Understanding the root cause of a problem is the crucial first step in addressing the issue appropriately.

You will learn to:

  • See problems through the lens of multiple perspectives
  • Use a systemic decision-making approach to analyzing problems and their causes
  • Flip the problem into an opportunity for better community buy-in

Session 2: Effective Communication for Small Water Systems

Successful employees need strong communication skills to influence attitudes and get things done. Regardless of your position, developing the right message is the first step to positively impact the public, board, elected officials and public agencies.

You will learn to:

  • Communicate with the public, your board, elected officials, regulatory, and funding agencies
  • Build justification for decisions involving rates, budgets, and capital improvements
  • Be a compelling communicator to raise awareness, and change attitudes and behaviors
  • Reduce conflict, and improve staff collaboration and participation in decision-making

Trainer: Sarah Diefendorf, Director; and Elaine McCarty, Associate Director, Environmental Finance Center West

CEUs: Approved for 5 hours of CEU’s for Water Operators. Attendees must attend both session to qualify for CEUs.

Who Should Attend:

  • Managers, owners, and operators of water systems serving less than 10,000 people
  • Decision-makers for water utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
  • Consultants and technical assistance providers serving water systems


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