Written by: Capacity Collaborative (formerly EFCWest) and Southwest Environmental Finance Center

In this episode, Dawn Nall from the Southwest Environmental Finance Center interviews Sarah Diefendorf and Elaine McCarty from the Capacity Collaborative on the importance of communicating in the wastewater industry. Sarah and Elaine reflect on their vast experience focusing on community outreach and education to share what they’ve learned about communication in wastewater, especially the importance of learning about your stakeholders, maintaining engagement with them, creating trust, and catering your outreach to the individual community.