Service delivery interruptions due to unforeseen events can be inconvenient or costly at best, and dangerous at worst. Luckily, there are many free tools and resources available to help you get started with basic steps towards a more resilient and prepared utility or system. Strengthening your basic business functions is the foundation for resilience—it is not just about an emergency plan.
This guide first reviews some basic concepts like those covered in our training and presents a guided tour of the many free tools for utility risk and resilience management available from the United States Environmental Protection Agency (EPA). Each resource has a direct hyperlink to its source on the web. The Environmental Finance Center Network (EFCN) provides courses, training, and technical assistance in a variety of technical, managerial, and functional areas; especially in asset management, financial planning, and workforce development and selected operations-oriented technical topics. The last section of this inventory provides links to those additional training and assistance resources.