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The State of the State: A Guide to Billing and Debt Collection Practices within Georgia’s Water and Wastewater Utility Service Industry

by Francine | Oct 16, 2010 | Fiscal Planning & Rate Setting, Managerial & Financial Leadership

This is a guide written specifically for Georgia water and wastewater utility managers. The guide provides an outline for billing and debt collection practices within Georgia’s water and wastewater utility service industry. It explains the legal framework upon...

Communication at your Fingertips: Using Billing Data to Get to Know Your Customers

by Francine | Sep 16, 2010 | Fiscal Planning & Rate Setting

This article reviews how utilities can analyze their billing data to understand about the different types of customers that they serve, and tailor communications to the different groups of customers more appropriately.  

Recovering the Price of Partnership: Capital Cost Recovery Methods in Water Purchasing Agreements

by Francine | Apr 16, 2010 | Fiscal Planning & Rate Setting

This capstone provides answers to common inquiries regarding capital cost recovery methods. We close the informational gap by addressing the following questions: How do utilities in North Carolina recover capital costs through water purchasing agreements? Is a minimum...

Borrowing for the Big Stuff: Types of Water Debt in North Carolina

by Francine | Apr 16, 2010 | Access to Water Funding Sources, Funding Coordination

This article reviews the use of different types of water debt used to pay for water and wastewater infrastructure in North Carolina.

Water Pricing and Rates Dashboards

by Francine | Nov 23, 2009 | Fiscal Planning & Rate Setting

This Water Pricing and Rates Practice Guide is intended to be used as a resource for local government and water utility officials who are exploring ‘best practices’ for managing a water utility, especially as it relates to setting and regulating water rates.
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