Resource Library

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For an overview of some of the tools and resources available in our Resource Library, please view our Tools and Resources flyer.

What does your system need help with?

We treat more water than we sell.

Tools

July 27, 2017

Meter Error Flow Weighted Average Tool

February 17, 2016

AWWA’s Water Audit Software

February 17, 2016

Water Research Foundation Leakage Component Analysis Model

Publications

July 28, 2017

Webinar: Water Loss Audits- You’ve Collected Your Data, How Do You Know if it’s Any Good?

July 28, 2017

Webinar: Water Audits and Water Loss Control: Gathering Your Data

July 28, 2017

Webinar: Water Audits and Water Loss Control: Entering Your Data into the Spreadsheet

July 27, 2017

AWWA Free Water Audit Software Grading Matrix

August 23, 2016

AWWA Free Water Audit Software Grading Matrix

February 17, 2016

Leak Repair Data Collection Guide

February 5, 2016

Best Practice in Water Loss Control: Improved Concepts for 21st Century Water Management

April 14, 2014

Rural and Small Systems Guidebook to Sustainable Utility Management

January 8, 2014

Water Audit Handbook for Small Drinking Water Systems

August 14, 2013

Control and Mitigation of Drinking Water Losses in Distribution Systems

Posts

August 10, 2017

Keep Calm and Know Your Water Audit

We have insufficient revenue to cover our costs.

Tools

December 4, 2020

COVID-19 Water Utility Revenue Impact Estimator

June 26, 2020

Financial Resilience Dashboard: A Glimpse Into The Effects Of COVID-19 For Water And Wastewater Utilities

February 16, 2017

Online Water Rate Checkup Tool

November 7, 2016

Modelo de Análisis para las Tarifas de Agua y Aguas Residuale

February 17, 2016

Bill Payment Assistance Program Cost Estimation for Water Utilities

January 26, 2016

Financial Health Checkup for Water Utilities

September 3, 2014

Water and Wastewater Residential Rates Affordability Assessment Tool

August 15, 2013

Rates and Financial Benchmarking Dashboards

December 16, 2012

Plan to Pay: Scenarios to Fund your C.I.P.

November 20, 2012

Water and Wastewater Rates Analysis Model

Publications

March 27, 2019

New Hampshire Water and Wastewater Rates Report – 2018

March 27, 2019

How important was Water Pricing in Achieving Conservation Goals During the California Drought?

March 26, 2019

Results of the 2017-2018 North Carolina Water and Wastewater Utility Management Survey

February 22, 2019

Video: Full Cost Pricing of Water

February 19, 2018

Puerto Rico Technical Assistance Resources

February 15, 2017

Water and Wastewater Rates and Rate Structures in North Carolina

December 31, 2016

Water and Wastewater Rates and Rate Structures in Georgia

May 16, 2015

Residential Water and Wastewater Connection Fees in North Carolina as of January 2015

April 14, 2014

Rural and Small Systems Guidebook to Sustainable Utility Management

August 29, 2013

Setting Small Drinking Water System Rates for a Sustainable Future

August 29, 2013

Asset Management: A Handbook for Small Water Systems

August 27, 2013

Designing Rate Structures that Support Your Objectives

May 15, 2013

The Painful Art of Rate Setting

August 15, 2012

Water Savings in the Southeast

February 16, 2011

Results of the 2010 North Carolina Water and Wastewater Financial Practices and Policies Survey

November 16, 2010

SWIC-Recommended Guidance for North Carolina Utilities Attempting to Support Water Conservation in the Long-Term through Rate Structure Design and Billing Practices

October 16, 2010

The State of the State: A Guide to Billing and Debt Collection Practices within Georgia’s Water and Wastewater Utility Service Industry

September 16, 2010

Communication at your Fingertips: Using Billing Data to Get to Know Your Customers

April 16, 2010

Recovering the Price of Partnership: Capital Cost Recovery Methods in Water Purchasing Agreements

November 23, 2009

Water Pricing and Rates Dashboards

July 16, 2009

Utility Financing Confusion

May 16, 2009

Communicating on Drought Surcharges

April 16, 2009

Beyond the Operating Ratio: Using Financial Statement Analysis to Assess Fixed Capital Investments

October 16, 2008

The State of Full Cost Pricing: Full Cost Pricing Among Public Water and Sewer Utilities in the Southeast

May 31, 2007

Combined Sewer Overflows – Guidance for Financial Capability Assessment and Schedule Development

Posts

October 14, 2020

COVID-19 and North Carolina Utilities: Impact Assessment of the Coronavirus Pandemic on North Carolina Water and Wastewater Utilities

September 16, 2020

Financial Resilience: Tools to test a utility’s ability to “weather the storm”

August 15, 2020

Visualizing the Value (of a State Revolving Loan Fund)

July 15, 2020

Does How Often You Pay for it Matter? The Impacts of Billing Frequency

May 6, 2020

Municipal Finance in a Pandemic: How is the Market Responding?

March 30, 2020

Financial Implications of COVID-19 for Water and Wastewater Utilities

June 28, 2018

Can Households Afford Water and Wastewater Bills When Faced with Unexpected Expenses?

June 21, 2018

Are Your Rates Special?

October 18, 2017

Podcast Round-Up: 12 Episodes on Drinking Water Finance and Management

August 1, 2017

Solutions for Problems Facing Small Drinking Water Systems

July 10, 2017

Why Being Small is Hard- Big Challenges for Small Water Systems

May 24, 2017

‘Tis the Seasonal Rates: A Quick Look at Seasonal Rates Across Six States

March 3, 2017

Are Utilities that Need to Raise Rates Actually Raising Rates?

November 30, 2016

I’ve Got the Rate Case Blues: How to Maintain Financial Health While Mounting Fewer Rate Cases

October 12, 2016

Fun Facts about Water System Rate Structures

June 20, 2016

Six Keys to Improve your Water Utility’s Credit Rating- A Cheat Sheet

March 24, 2016

Three Strategies for Water Utilities with Aging Infrastructure

January 28, 2016

Four Finance Facts About Flint

November 23, 2015

Key Financial Benchmarks for Water Systems: Conservation Signal

November 17, 2015

Who is Supplying Water in Puerto Rico?

October 1, 2015

Key Financial Indicators for Water and Wastewater Systems: Current Ratio

September 9, 2015

Four Trends in Government Spending on Water and Wastewater Utilities Since 1956

August 19, 2015

The Revenue Ups and Downs of the Water Business

July 23, 2015

Five Dangerous Financial Myths for Small Water Systems

June 24, 2015

Key Financial Indicators for Water and Wastewater Systems: Days of Cash on Hand

March 6, 2015

Key Financial Indicators for Water and Wastewater Systems: Operating Ratio

December 10, 2014

What Does Santa Claus Charge for Water and Wastewater Service?

October 16, 2014

New Video Series on Financial Topics for Water Utilities, their Boards, and Funders

September 10, 2014

New Tool Helps Utilities Assess the Affordability of Water and Wastewater Service

October 4, 2013

Water Efficiency at Drinking Water Systems without Volumetric Charges

June 27, 2013

Water and the Land of the Color Red: The 2012 Colorado Water and Wastewater Rates Dashboard

April 2, 2013

The Lone Star State and Water Finance: The 2012 Texas Municipal Water and Wasterwater Rates Dashboard

We have aging infrastructure and we want to get the longest useful life.

Tools

February 27, 2020

Asset Management Switchboard

July 27, 2017

Level of Service Goal Measurement Table

July 27, 2017

Reference Guide Asset Management and Risk Analysis

October 13, 2016

Asset Inventory Spreadsheet Example

November 8, 2013

Asset Management IQ

November 16, 2012

Check Up Program for Small Systems (CUPSS)

November 8, 2012

Asset Inventory Database

Publications

February 22, 2019

Video: Understanding Life Cycle Cost

July 28, 2017

Asset Management Blog Post

February 17, 2016

Asset Management Manual

February 15, 2016

Introduction to Asset Management

February 15, 2016

Five Core Components of Asset Management

July 14, 2015

What to Include in Your Capital Plan: A Reference Guide

April 14, 2014

Rural and Small Systems Guidebook to Sustainable Utility Management

August 29, 2013

Asset Management: A Handbook for Small Water Systems

August 24, 2013

Taking Stock of Your Water System: A Simple Asset Inventory for Very Small Drinking Water Systems

August 20, 2013

Improving Security through Capacity Development: Capacity Self-Assessments

August 1, 2013

Building an Asset Management Team

August 1, 2013

Asset Management: A Best Practices Guide

July 31, 2013

Asset Management for Local Officials

July 2, 2013

Planning and Sustainability – A Handbook for Water and Wastewater Utilities

February 16, 2011

Results of the 2010 North Carolina Water and Wastewater Financial Practices and Policies Survey

October 23, 2009

Kentucky Wet Growth Handbook

June 23, 2007

Rural Water and Wastewater Infrastructure Management

February 23, 2007

Handbook on Wastewater Management for Local Representatives

Posts

December 5, 2018

RDOs: Supporting Water Infrastructure and Improving Quality of Life

December 13, 2017

Critical Assets – What Are They and Where Are They?

October 19, 2017

It’s Not a Gap, It’s a Trade-off

October 4, 2017

Managing Assets or Asset Management?

March 14, 2016

What Role Should Your Utility Play in Your Community’s Development?

January 28, 2016

Four Finance Facts About Flint

How can we use less energy but maintain our level of service?

Tools

June 23, 2016

Electricity Baseline Builder for Water Utilities

February 17, 2016

Portfolio Manager

February 5, 2016

NYSERDA Water Check List

December 11, 2013

An Introduction to Energy Star’s Portfolio Manager Tool

November 26, 2012

EPA Energy Use Assessment Tool for Drinking Water Systems

Publications

February 17, 2016

NYSERDA Water & Wastewater Energy Management Practices Handbook

February 5, 2016

Tech Brief: Reading Centrifugal Pump Curves

April 14, 2014

Rural and Small Systems Guidebook to Sustainable Utility Management

August 26, 2013

Ensuring a Sustainable Future: An Energy Management Guidebook for Wastewater and Water Utilities

October 23, 2009

Kentucky Wet Growth Handbook

Posts

March 16, 2017

Are You Paying Too Much? Understanding your energy rate schedules

February 24, 2016

Have You Seen the Electric Bill? The Importance of the Water Energy Nexus

Where can we find outside funding to support our water system?

Tools

November 5, 2012

Subsidized Loan Calculator

November 3, 2012

Climate Ready Water Utilities Toolbox

Publications

May 15, 2019

Resources to Assist Water Utilities with Resilience and Disaster Recovery

March 26, 2019

Affordability and Principal Forgiveness in the State Revolving Fund Programs of the Environmental Protection Agency Region 4 States

July 14, 2015

What to Include in Your Capital Plan: A Reference Guide

May 16, 2013

Review of State Infrastructure Funding Coordination Models

April 24, 2013

Funding Collaboration: Maximizing the Impact of Project Funding to Increase Compliance and Enhance Public Health

January 9, 2013

Alternative Financing of Water and Wastewater Infrastructure in Rural Communities

April 16, 2010

Borrowing for the Big Stuff: Types of Water Debt in North Carolina

February 23, 2007

Handbook on Wastewater Management for Local Representatives

July 16, 2005

Comparison of Drinking Water State Revolving Fund (DWSRF) Programs and other Federal Assistance to Disadvantaged Communities in EPA Region 4

July 16, 2005

Summaries of Selected Federal and State Funding Programs for Water and Wastewater Infrastructure in Appalachia

July 16, 2005

Drinking Water and Wastewater Infrastructure in Appalachia: An Analysis of Capital Funding and Funding Gaps

July 24, 2002

Sources of Technical and Financial Assistance for Small Drinking Water Systems

Posts

December 5, 2018

RDOs: Supporting Water Infrastructure and Improving Quality of Life

July 5, 2018

Metrics to Determine Principal Forgiveness Eligibility: Highlighting EPA Region 4

June 28, 2018

Can Households Afford Water and Wastewater Bills When Faced with Unexpected Expenses?

August 24, 2017

Tips and Takeaways: Applying for NC Water and Wastewater funding Programs

January 11, 2017

WIFIA! EPA’s New Billion Dollar Water and Wastewater Loan Program Hits the Street

July 15, 2016

Three State Programs that Assist Local Capital Planning & Statewide Infrastructure Needs Assessment

November 17, 2015

Who is Supplying Water in Puerto Rico?

How can we work with other water systems to lower costs?

Tools

May 3, 2019

Crafting Interlocal Water and Wastewater Agreements

Publications

May 15, 2019

Crafting Interlocal Water and Wastewater Agreements: A Condensed Guide

June 12, 2017

Workshop in a Box: Sustainable Management of Rural and Small Systems Workshops

August 26, 2013

Crafting Inter-Local Water Agreements: Tips Relating to Issues You May Not Have Thought of or that You Were Hoping to Avoid

August 16, 2013

Gaining Operational and Managerial Efficiencies Through Water System Partnerships

August 15, 2013

System Partnership Solutions to Improve Public Health Protection (Volume II)

August 15, 2013

System Partnership Solutions to Improve Public Health Protection (Volume I)

January 9, 2013

Alternative Financing of Water and Wastewater Infrastructure in Rural Communities

April 16, 2009

Enhancing Performance of Small Water Systems through Shared Management

July 16, 2005

Drinking Water and Wastewater Infrastructure in Appalachia: An Analysis of Capital Funding and Funding Gaps

Posts

April 29, 2020

Regionalization: Five Key Takeaways with Resources!

July 17, 2019

What to Include in a Successful Interlocal Water and Wastewater Agreement

March 6, 2019

Strengthening Utilities Through Consolidation: The Financial Impact

December 5, 2018

RDOs: Supporting Water Infrastructure and Improving Quality of Life

August 1, 2018

Partnerships and Regionalization – A Real Life Situation

March 29, 2018

Water Utilities and Land Trusts: A Match Made in Heaven?

August 4, 2016

Three Strategies to Reduce Costs: Purchasing Partnerships for Water Systems

January 28, 2016

Four Finance Facts About Flint

January 15, 2014

Multiple Options for Small Drinking Water System Partnerships

Can customers afford to pay for water service?

Tools

February 26, 2016

Nebraska and Missouri Water Infrastructure Affordability Assessment Projects

February 17, 2016

Bill Payment Assistance Program Cost Estimation for Water Utilities

September 3, 2014

Water and Wastewater Residential Rates Affordability Assessment Tool

August 15, 2013

Rates and Financial Benchmarking Dashboards

Publications

May 20, 2016

Compendium of Drinking Water and Wastewater Customer Assistance Programs

February 26, 2016

Development Impact Fees as Planning Tools and Revenue Generators

February 26, 2016

Defining Affordability: Targeting Federal Funds to Improve Water Quality to “Disadvantaged Communities” in North Carolina

February 26, 2016

Affordability Chapter from Defining a Resilient Business Model for Water Utilities

February 26, 2016

Assessing Affordability of Regulations

February 26, 2016

New Tool Helps Utilities Assess the Affordability of Water and Wastewater Service

February 25, 2016

Understanding the Financial Position of Households Using the American Community Survey

Posts

August 1, 2019

Metrics and Methods to Determine Principal Forgiveness Eligibility: Highlighting EPA Regions 9 and 10

October 31, 2018

This Week in Water Affordability News (and Perspectives)

October 18, 2017

Podcast Round-Up: 12 Episodes on Drinking Water Finance and Management

September 6, 2017

The Gray Area in Funding Affordability Programs

August 31, 2017

Is Percent MHI the Best Way to Measure Affordability?

August 8, 2017

Won’t you pay my Bill? | Pathways to Getting Some Customers to Help Pay for the Bills of Others

June 19, 2017

Using Utility-Level Data to Study the Affordability of Water Rates

February 16, 2017

Seven Strategies for Identifying Who Is Willing and Able to Pay for Household Water Services

September 15, 2016

Four Factors that Allow One Utility to Provide Financial Assistance to People Who Don’t Even Have a Water Account

August 12, 2016

Three States With Laws Allowing Water Utility Customer Assistance Programs

March 24, 2016

Three Strategies for Water Utilities with Aging Infrastructure