The survey results provide an overall picture of the status of management and long-term planning practices and policies of drinking water and wastewater utilities. One of the key findings of the survey is that utilities that set financial targets and goals (beyond the standard budgetary targets) have later proven to be more financially viable than utilities that did not track performance against specific financial targets. This demonstrates the value of setting financial targets and consistently measuring the utility fund’s performance against those metrics. We will touch on the financial targets set by utilities with outstanding financial performance, how they measure their performance, and how they make decisions as a result of adopting these practices.
Presenter: Carol Rosenfeld, LEED AP O&M, Senior Project Director – Environmental Finance Center at the University of North Carolina