Description: Ensuring reliable drinking water service for future generations requires thoughtful planning, proactive asset management, and long-term financial sustainability. This webinar explores practical approaches utilities can use to strengthen operational reliability and prepare for future needs through strategic planning, asset management, capital improvement planning, financial forecasting, and workforce development. Participants will learn practical strategies to identify risks, prioritize investments, and build a roadmap for long-term success.

By the End of This Webinar, Participants Will Be Able To:

• Explain the importance of long-term utility planning in maintaining reliable water service.
• Identify common risks that threaten utility sustainability and operational resilience.
• Describe how asset management supports informed infrastructure investment decisions.
• Recognize the relationship between capital improvement planning and financial sustainability.
• Evaluate strategies for workforce recruitment, retention, and succession planning.
• Apply approaches for prioritizing infrastructure projects based on risk and need.
• Understand how financial forecasting can support proactive decision-making.
• Develop practical next steps to strengthen utility resilience and reliability.

Presenter: Eric Williams, Senior Project Manager at the Mississippi Water Resources Research Institute at Mississippi State University

Certificate: This webinar has NOT been submitted for approval of continuing education credit. We can provide a certificate of attendance to eligible attendees, but cannot guarantee it will meet your PDH or CEU requirements.

Who Should Attend:

• Drinking water utility operators
• Wastewater utility operators
• Utility managers and supervisors
• Public works directors and municipal officials
• Utility board members and governing authorities
• Asset management and infrastructure planning professionals
• Technical assistance providers and consultants

Partner: