Description: This 1-hour webinar covers the purpose and basic components necessary to develop effective standard operating procedures. Attendees will achieve the following learning objectives:

• Apply utility and industry standards as the basis for SOP development.
• Analyze utility procedures to determine if an SOP is required.
• Differentiate between effective and ineffective SOP contents.
• Identify the basic components of an effective SOP.
• Create standard operating procedure instructions.

Don’t miss this opportunity to sharpen your skills, improve your utility’s operational consistency, and reduce the guesswork in your processes.

Presenter: Gregory Pearson, Water & Wastewater Trainer, Great Lakes Environmental Infrastructure Center

Certificate: This webinar has NOT been submitted for approval of continuing education credit. We can provide a certificate of attendance to eligible attendees, but cannot guarantee it will meet your PDH or CEU requirements.

Who Should Attend:

• Managers, owners, and operators of water systems serving less than 10,000 people
• Decision-makers for water utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
• Consultants and technical assistance providers serving water systems

Partners: