Successful leaders need strong communication skills to affect attitudes and get things done. Regardless of your position, leadership happens at every level of a water system. In this workshop, you will learn how to: - Communicate with the community, board, regulatory bodies, and funding agencies - Gain support for decisions involving rates, budgets, and improvements - Create compelling communications to change awareness, attitudes, and behaviors - Create a motivated, adaptive, and safe work environment - Reduce conflict, and improve staff collaboration and participation in decision-making processes Trainer: Sarah Diefendorf, Director - EFC West, Dominican University of California Contact: Jessica Eckerlin Partners: