You work hard providing safe and clean water every day through your operations and maintenance  (O&M) tasks.   However, O&M is more than just the daily job—it also requires planning, tracking, and measuring activities now and in the future. This training will walk you through the elements of creating an O&M guide for your system, and how this guide can help you reduce costs while improving your system’s reliability. In this workshop, you will learn how to:

• Obtain a solid understanding of what O&M plans should include and how they benefit water systems
• Understand how to draft solid Standard Operating Procedures (SOPs)
• Articulate the importance of setting and measuring level of service goals, and how O&M impacts them
• Understand risk analysis and level of service in an O&M context
• Next steps for developing an O&M guide for your water utility

CEUs: assigned 0.7 drinking water core CEU by the Alaska Department of Environmental Conservation Operator Training and Certification Program. Trainer: James Markham, Research Scientist, Southwest Environmental Finance Center Contact: Heather Stephens Jones, hjones4@unm.edu