Description: Effective Utility Management (EUM) for Water and Wastewater Systems is a nationally recognized framework that optimizes utility operations, governance, and financial sustainability. Wastewater systems often lack the structured planning needed to prevent public health risks, compliance violations, and severe budget shortfalls. Mastering EUM principles empowers operators and managers to build practical strategic plans, prioritize resources, and demonstrate continuous improvement to state regulators.

Learning Objectives:

Upon completion of this webinar, participants will be able to:

• Identify the essential elements of a utility strategic planning process.

• Define the 10 core attributes of Effective Utility Management.

• Explain prioritization strategies to maximize limited staff and financial resources.

• Analyze system performance using standard EUM utility metrics.

Presenter: Greg Pearson, Water & Wastewater Systems Trainer, Great Lakes Environmental Infrastructure Center

Certificate: This webinar has NOT been submitted for approval of continuing education credit. We can provide a certificate of attendance to eligible attendees, but cannot guarantee it will meet your PDH or CEU requirements.

Who Should Attend: 

• Managers, owners, and operators of small wastewater systems serving less than 10,000 people

• Decision-makers for drinking wastewater utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks

• Consultants and technical assistance providers serving wastewater systems

Partner: