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How can you best serve low income customers and still pay costs? This webinar will help operators and other staff involved in water rate setting to consider customer affordability. Often, the operator is challenged to make add revenue to maintain and improve the utility. But, faced with customer affordability, decision-makers hesitate to approve rate increases. This webinar will equip small system staff with some ways to assess customer affordability for their own customer base. The webinar will also introduce approaches to help low incomes customers pay water bills.