Retention: Recognize, Reward and Retain Operators

Source: EFC @ UNC-Chapel Hill
Author: Stacey Berahzer
Publication: Article in Opflow, pages 22-24 (.pdf)
Date: August 2009
Much has been written about high turnover among water operators. The EFC decided to go directly to the source, asking more than 300 water operators at small systems in North Carolina about what would make them more satisfied with their current jobs. This article reviews the findings and discusses how the cycle of high turnover can be broken.