Communicating on Drought Surcharges

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Source: EFC @ UNC-Chapel Hill
Author: Mary Tiger
Publication: Master of Public Administration capstone (.pdf)
Date: May 2009
Results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can help utilities in their consideration, development and communication about drought surcharges in their own communities.

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