Communicating on Drought Surcharges

View Article

Source: EFC at UNC Chapel Hill
Publication: Communicating on Drought Surcharges
Date: 2009

This paper contains results from focus groups and interviews to gauge common themes of customer and City Council member perspectives on a hypothetical drought surcharge in Mecklenburg County, North Carolina. Insight from this research can help utilities in their consideration, development and communication about drought surcharges in their own communities.

Back to Resource Library