New York State | Leadership Through Decision-making and Communication for Small Water Systems

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Date(s) - 07/19/2016 - 07/20/2016
8:30 am - 5:00 pm
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Cornell Cooperative Extension of Tompkins County


Please note the times for this two-day workshop are as follows:
Day 1: July 19– 8:30am-5:00pm
Day 2: July 20 – 8:30am-12:30pm

CEUs: This workshop has been approved for 9.5 water contact hours, 8.75 wastewater contact hours, and 2.5 P.E. hours.

Strong communication and decision making skills make a successful leader, and leadership happens at every level. Public works directors, water and wastewater utility managers, water and wastewater operators, and finance staff need to effectively communicate with rate payers, boards, funding and regulatory agencies, and staff. Good communication and decision-making skills improve effectiveness, from internal decision-making processes to communicating with regulatory bodies, ratepayers, and funding agencies.

In this workshop, you will learn how to:

  • gain support from the community, board, regulatory bodies, and funding agencies for decisions involving rates, budgets, and improvements;
  • reduce conflict and increase participation in decision-making;
  • create compelling communications to change awareness, attitudes, and behaviors;
  • create a motivated, adaptive, and safe work environment; and
  • improve staff collaboration and participation in decision-making processes.

Cost: FREE. Please register to reserve your spot.

Trainers: Sarah Diefendorf, Director and Lauralee Barbaria, Associate DirectorEFC West



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