California | Leadership Through Decision-making and Communication for Small Water Systems

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Date(s) - 10/13/2016 - 10/14/2016
8:30 am - 5:00 pm
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CA-NV Section AWWA


Please note that the times for this two-day workshop are as follows:
Day 1: Thursday, October 13 – 8:30am-5:00pm
Day 2: Friday, October 14 – 8:30am-12:30pm

Strong communication and decision making skills make a successful leader, and leadership happens at every level. Public works directors, water and wastewater utility managers, water and wastewater operators, and finance staff need to effectively communicate with rate payers, boards, funding and regulatory agencies, and staff. Good communication and decision-making skills improve effectiveness, from internal decision-making processes to communicating with regulatory bodies, ratepayers, and funding agencies.

In this workshop, you will learn how to:

  • gain support from the community, board, regulatory bodies, and funding agencies for decisions involving rates, budgets, and improvements;
  • reduce conflict and increase participation in decision-making;
  • create compelling communications to change awareness, attitudes, and behaviors;
  • create a motivated, adaptive, and safe work environment; and
  • improve staff collaboration and participation in decision-making processes.

Trainers: Sarah Diefendorf, Director and
Lauralee Barbaria, Associate Director – EFC West

Contact: Brad DeFrees,

CEUs: This workshop has been submitted to the state for CEUs.

Workshop Partners:

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